web founder suggests newness of concept may be questioned for a while
suggested reply's :
1] last year you were too young to understand the process
2] we told you last year but you were too young to remember .
3] we were so busy in the past and you were doing so good we just sent it in .
4] where do you think your birth certificate comes from [thanks to Dave & Megan ]
let us know if you have other ideas